For unexplained water loss, call a pool leak specialist. Your regular pool company is excellent at maintenance -- finding a leak is a different specialty with different tools.
The answer is simple once you understand what each type of company does and what tools they carry. Your regular pool service company is the right call for chemistry, equipment, and maintenance. A pool leak specialist is the right call when the pool is losing water and the service company cannot find why.
Water chemistry is off. The pump is making an unusual noise. The filter needs cleaning. Equipment needs adjustment or repair. The pool looks dirty or algae is developing. These are all maintenance problems that your pool service company is trained and equipped to handle.
Your pool is losing more water than the bucket test and evaporation calculator account for. Your regular pool company looked at it and could not find the source. The autofill keeps running constantly. You can see wet areas near the equipment pad or in the surrounding grass. The water level keeps dropping even after you add water. These are signs that a leak diagnosis is needed -- and that diagnosis requires a specialist with acoustic listening equipment, a water pressure testing manifold, a pipe locator, and dye testing tools.
If your pool service company has already looked and cannot find the source, calling LSL is the logical next step. Your service company is not failing -- they are working within the limits of their tools. A leak detection specialist fills the gap with the diagnostic equipment and systematic method that maintenance companies do not carry. After the leak is found and repaired, your pool service company resumes their normal role.
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Licensed CPC1457277. Full tool stack. Written documentation. Call Sandra to schedule.
Yes. A pool service company's version of checking for leaks is usually a visual inspection and possibly a quick dye test. That will catch obvious structural leaks at visible fittings but will not find underground pipe breaks. If your water loss continues after the service company checked, the leak is likely underground and requires a specialist with water pressure testing, acoustic listening, and pipe locating equipment.
Yes -- many pool service companies in South Florida maintain a referral relationship with Leak and Subsurface Locators. If your service company cannot find the leak, ask them if they have a leak detection specialist they refer to. If not, call Sandra directly at (954) 290-5177 or (561) 325-2678.
No. Leak detection and pool service are complementary, not competing. Your service company handles maintenance. The leak specialist handles the diagnostic problem. After the leak is found and repaired, your service company picks up where they left off. Good service companies appreciate the referral because it solves their customer's problem without requiring them to work outside their scope.