Yes, when the customer is present, we explain what we found before we leave.
A customer should not be left wondering what just happened in their pool. If we found a leak, we explain where it is, how we confirmed it, and what the next step should be. If we did not find an obvious leak, we explain what we checked and what we recommend next.
When the Full Report Comes
Sometimes the full written report or photos may come later, especially if we need to organize the documentation, label photos, or write the findings clearly. But the customer should still have a basic understanding before we leave if they are there.
When the Customer Is Not Home
If the customer is not home, we can follow up by phone, text, email, or report depending on the job. For real estate, HOA, and commercial work, written documentation is usually more important because multiple people may need to review the findings.
The goal is clear communication. Leak detection is already stressful for the customer. We want them to understand what we found, what we did not find, and what the next reasonable step is.
Want to know what to expect from start to finish?
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