Yes, the pool should be reasonably clean, clear, and chemically safe before leak detection.
Why Chemistry Matters
Our technicians may be getting in the pool. That means the water chemistry matters. If the chlorine, pH, or overall water condition is unsafe, it can make the technician sick or cause skin, eye, or breathing irritation. We understand that when a pool is leaking badly, it can be hard to keep the chemicals perfect. But the water still needs to be safe enough for a person to work in.
Do not shock the pool heavily right before we arrive unless your pool service company tells you it is safe. We do not want the water freshly treated to the point that it is unsafe to dive. The best thing is to have the water clear, balanced, and filled to the proper level.
Why Visibility Matters
Clear water also matters. We need to see what we are inspecting. Cloudy water, heavy algae, leaves, debris, or poor visibility can limit what we can find. If we cannot clearly see the light, skimmer, fittings, drains, tile line, floor, or shell, the inspection may be limited.
When the Pool Is Not in Good Shape
If the pool is green, cloudy, chemically unsafe, or full of debris, tell us before the appointment. We will do our best to help, but the condition of the water can affect what we are able to inspect and guarantee.
Want a full checklist of how to prepare before we arrive?
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